Privacy Policy
The Ask Team at eXp Realty
At The Ask Team, we believe your personal information deserves the same care and respect as the people who share it with us.
This Privacy Policy explains what information we collect through theaskteam.ca, why we collect it, how we use it, and the choices you have.
Our approach is straightforward: collect what we need, use it for a legitimate purpose, protect it appropriately, and be transparent about what happens to it.
1. Information we collect
When you contact us, request a property viewing, or ask about our real estate services, we may collect:
- Your name, email address and phone number.
- Information you provide about your real estate needs or inquiry.
- Preferred viewing dates, times and scheduling details.
- Whether you’re already working with a real estate agent.
- Information you voluntarily include in messages or forms.
Our website may also collect certain technical information needed to operate and protect the site, such as your IP address, browser type, device information, the page visited and submission time.
You can browse much of our website without providing your name or contact details.
2. How we use your information
We use the information you provide to:
- Respond to your questions and requests.
- Arrange property viewings and coordinate appointments.
- Provide real estate information or services you’ve requested.
- Communicate with you and, when appropriate, your existing agent.
- Maintain appropriate business and transaction records.
- Operate, maintain and protect our website.
We may retain a record of your inquiry in our business contact-management systems to coordinate relevant follow-up.
Submitting a property inquiry or viewing request does not automatically subscribe you to unrelated marketing emails or text messages.
If you separately request property updates, newsletters or other marketing communications, we will handle those communications in accordance with applicable consent and unsubscribe requirements.
3. Property viewing requests
When you request a property viewing, the information you submit is shared with the appropriate members of The Ask Team so we can respond and arrange access.
Where necessary, limited information may also be shared with participating real estate professionals, property representatives or our showing-scheduling service providers to coordinate the requested appointment.
Submitting a request does not create a confirmed appointment. We will contact you to arrange or confirm the viewing.
4. Service providers and information sharing
We use trusted third-party services to operate our website, communicate with clients, manage inquiries and coordinate real estate services.
These may include our website hosting and maintenance provider, form and email services, contact-management systems, and showing-scheduling platforms.
We share information with these providers only as needed for the services they perform or another lawful purpose.
Some service providers may process or store information outside Canada, where different laws may apply.
We do not sell your personal information.
We may also disclose information where required or permitted by law, or as reasonably necessary to carry out a real estate service or transaction you have authorized.
5. Cookies and website technologies
Our website uses technologies needed for its operation, security and functionality. Certain features, including maps and spam protection, may involve services provided by third parties.
During our temporary privacy setup, Google Analytics, Jetpack Stats and Meta advertising tracking are disabled. Cloudflare’s cookieless performance measurement remains active. It measures page loading and technical performance and can receive page and referring-page URLs and browser performance data. Cloudflare states that this measurement does not use cookies or browser storage. It is separate from advertising tracking.
Before introducing additional analytics or advertising technologies, we will update our disclosures and provide appropriate consent choices where required.
You can also manage cookies through your browser settings, although disabling certain technologies may affect website functionality.
6. How we protect and retain information
We take reasonable steps to protect personal information against unauthorized access, use, disclosure or loss.
Access to personal information is limited according to legitimate business and service needs.
We retain information only as long as reasonably necessary for the purposes described in this policy, applicable business and transaction records, and legal or regulatory requirements.
7. Your privacy choices and rights
You can contact us to:
- Ask what personal information we hold about you.
- Request access to or correction of your information.
- Ask about how your information is used or shared.
- Withdraw consent where applicable, subject to legal or contractual requirements.
- Ask us to stop sending marketing communications.
We may need to verify your identity before responding to certain requests.
You can also contact us directly by email or telephone instead of using a website form.
8. Contact us
For privacy questions or requests, please contact:
Jason Piercey
The Ask Team at eXp Realty
Email: [email protected]
Telephone: 709-770-3114
Website: https://theaskteam.ca
9. Changes to this policy
We may update this Privacy Policy when our website, services, technology or legal obligations change.
The current version will be available on this website.
Last updated: November 3, 2026.